Tayna Luong, an Ai Receptionist specialist for the beauty industry, highlights that operational challenges arise when a technician’s goals are not aligned with those of the salon.
Hello Tayna Luong, could you please introduce yourself?
Hello, I’m Tayna Luong, a nail industry expert and trainer, currently running Glamour Academy. I’m also developing Ai Receptionist for beauty salons, a solution to optimize customer care for nail, eyelash, permanent makeup (PMU), and skincare salons.
In your opinion, what is the most important factor when opening a nail salon?
The staff is the most crucial element. A nail salon can have beautiful space and excellent tools, but if the technicians lack skills or have poor attitudes, it’s hard to retain customers. Therefore, being both skilled and personable is essential when hiring staff.
What role does social media play for a nail salon?
It’s very important! Nowadays, customers often look at online images before deciding to visit a salon. Therefore, you need to invest in your work and know how to showcase it on social media. A beautiful nail design, professionally photographed and posted on platforms like Facebook, Instagram, or TikTok, can attract more customers.
How can you turn walk-in customers into loyal clients?
Customer care is the core factor. Every customer who enters the salon needs attentive care, from service quality to the overall experience. Also, don’t forget to ask for reviews! When customers leave reviews, they feel more valued, which helps build the salon’s reputation and attract new customers.
The nail industry is highly competitive. How can a salon survive and thrive?
The higher the competition, the more you need to invest in service quality and create uniqueness. The salon’s work must be beautiful, creative, and have its own style. Also, use social media to promote the salon’s image, helping it stand out in the market.
What is the biggest mistake nail salon owners often make?
The owner-technician relationship is a common issue. If you can’t find a technician who shares the salon’s goals, operations will face many difficulties. When the owner and technician understand each other, the salon operates more smoothly.
How did you discover Ai Receptionist?
Previously, when the salon was too busy, I had to answer phone calls myself. Overwhelmed, I sometimes had customers hang up angrily. I realized that without a solution, the salon would lose customers and revenue.
After implementing AI Reception, our income increased by over 30% because the system automatically answers customers and schedules appointments, helping us retain customers better. It’s a very useful tool for effective customer management.
How does Ai Receptionist work?
It’s a smart application. With just 10 minutes of setup, the system automatically answers calls, provides consultations like a real person, and even schedules bookings. Without technology, losing customers is easy. However, I still recommend combining AI Reception with real staff for optimal results.
What advice do you have for nail salon owners looking to expand?
First is finance, then the technician and staff team. To expand, you need not only customers but also a solid team to maintain service quality.
What are your thoughts on the “Plasma Lift – Meet The Beauty Experts” event organized by Hannah Nguyen?
Thank you, Hannah Nguyen, for organizing such a meaningful event. I hope there will be more opportunities for beauty industry professionals to network, learn, and grow.
Thank you, Tayna Luong, for your insightful sharing today!
Photographer: Vinh Phan
Videographer: Team Khanh Tran